Return & Refund Policy

Last Updated: October 6, 2026

At Dappled Dangles, we want you to love what you ordered. If something isn’t quite right, we accept eligible returns within 30 days of delivery.

Please review the policy below before starting a return.

30-Day Return Policy

You may request a return within 30 days of the date your order was delivered.

To be eligible for a return, your item must be:

• In its original condition

• Free from excessive wear, damage, or alteration

• Returned with any original packaging when reasonably possible

• Accompanied by proof of purchase or your order information

Items that have been damaged through misuse, improper attachment, modification, excessive wear, or improper care may not be eligible for a refund.

Starting a Return

To request a return, contact us at:

dappleddangles@yahoo.com

Please include your name, order number, item being returned, and reason for the return.

Returns should not be sent until you have contacted Dappled Dangles and received return instructions.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for the cost of return shipping.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping service when returning an item. Dappled Dangles is not responsible for return packages that are lost before they are received by us.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact dappleddangles@yahoo.com as soon as reasonably possible.

Please include your order information and clear photographs of the item and packaging when possible.

Once the issue has been reviewed, we may offer a replacement, refund, or another appropriate solution.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

Non-Returnable Items

Items may not be eligible for return if they:

• Show excessive signs of use or wear

• Have been intentionally damaged

• Have been altered or modified after purchase

• Were damaged because of improper use, attachment, storage, or care

• Were purchased as final-sale items where clearly identified as such before purchase

Nothing in this policy limits any return, refund, or other consumer rights that may be required by applicable law.

Exchanges

We do not currently offer direct exchanges.

If you would like a different item, you may return your eligible item according to this policy and place a new order for the item you would prefer.

Horse & Equestrian Use

Dappled Dangles products are decorative equestrian accessories. Horses and equestrian activities can subject products to significant force, movement, dirt, moisture, and normal wear.

Damage resulting from a horse biting, stepping on, pulling, catching, or otherwise damaging a charm does not necessarily indicate a product defect and may not qualify for a refund.

Customers are responsible for inspecting charms and their attachment hardware before use. Products showing damage, excessive wear, or loose components should be removed from use.

Lost or Stolen Packages

If tracking shows that your package was delivered but you cannot locate it, please contact the applicable shipping carrier.

Dappled Dangles is not responsible for packages lost or stolen after the carrier has confirmed delivery to the shipping address provided with the order, except where otherwise required by law.

For additional information, please review our Shipping Policy.

Cancellations

If you need to cancel an order, contact us as soon as possible at dappleddangles@yahoo.com.

Because orders are typically processed within 24–48 hours, we cannot guarantee cancellation after an order has entered processing or been shipped.

If your order has already shipped, you may request a return after receiving it in accordance with this policy.

Contact Us

Questions about returns or refunds can be directed to:

Dappled Dangles
Pennsylvania, United States
Email: dappleddangles@yahoo.com